Privacy Policy

1. Introduction

Welcome to CleMwa Developers ("CleMwa Developers", "Company", "we", "our", or "us").

We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws and industry best practices.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you:

• Visit our website.
• Use our web applications.
• Use our mobile applications.
• Request our services.
• Contact our support team.
• Subscribe to our newsletters.
• Access any software, products, APIs, or digital platforms developed or operated by CleMwa Developers.

This Privacy Policy also applies to applications distributed through the Apple App Store, Google Play Store, and other official software distribution platforms.

2. Who We Are

Company Name: CleMwa Developers

We specialize in:

• Custom Software Development
• Web Development
• Mobile Application Development
• Artificial Intelligence Solutions
• Enterprise Resource Planning (ERP)
• Point of Sale (POS) Systems
• Cloud Solutions
• API Development
• UI/UX Design
• IT Consultancy

3. Information We Collect

Depending on the services you use, we may collect the following information.

Personal Information

• Full name
• Email address
• Phone number
• Company name
• Job title
• Country
• Billing address
• Postal address

Account Information

• Username
• Password (encrypted)
• Profile photo
• User preferences
• Account settings

Technical Information

• IP address
• Device type
• Operating system
• Browser type
• Screen resolution
• Language
• Time zone
• Device identifiers
• App version
• Crash logs

Usage Information

We may collect:

• Pages visited
• Features used
• Session duration
• Click activity
• Navigation behavior
• Search history within our services
• Referral sources

4. How We Collect Information

We collect information when you:

• Visit our website
• Register an account
• Submit forms
• Request quotations
• Purchase products or services
• Contact customer support
• Subscribe to newsletters
• Download resources
• Apply for jobs
• Use our applications
• Interact with our AI assistant
• Participate in surveys or promotions

Information may also be collected automatically through cookies, analytics technologies, and server logs.

5. How We Use Your Information

Your information may be used to:

• Deliver our products and services
• Create and manage user accounts
• Process payments
• Provide customer support
• Improve our products
• Personalize user experiences
• Respond to inquiries
• Send service notifications
• Send security alerts
• Prevent fraud
• Detect abuse
• Monitor system performance
• Analyze website usage
• Improve application stability
• Conduct research and development
• Meet legal obligations

Where permitted by law and your preferences, we may also send newsletters, product announcements, or promotional communications.

6. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure sessions
• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Measure marketing effectiveness
• Prevent fraud

Users can manage cookie preferences through their browser settings. Disabling cookies may affect certain website features.

8. Third-Party Services

We may integrate trusted third-party services including:

• Google Analytics
• Firebase
• Apple Services
• Google Play Services
• Cloud hosting providers
• Email delivery services
• Payment processors
• Mapping services
• Error reporting services
• Customer support platforms

Each provider processes information according to its own privacy policy.

9. Mobile Applications

Our mobile applications may collect information such as Device model, Operating system version, App version, Push notification token, Device language, Network information, Diagnostic logs, and Performance analytics.

Depending on your consent and app functionality, we may request access to:

• Camera
• Microphone
• Photos
• File storage
• Contacts
• Location (foreground or background)
• Bluetooth
• Notifications
• Biometric authentication (Face ID, Touch ID, Fingerprint)

10. Apple App Store Compliance

Applications distributed through the Apple App Store are designed to comply with Apple's App Review Guidelines.

• We request only the permissions required for app functionality.
• Users may manage permissions through iOS Settings.
• Privacy-sensitive data is collected only with user consent where required.
• Data collection practices are disclosed through Apple's Privacy Nutrition Labels.
• Users may request deletion of their personal data, subject to legal or contractual requirements.

11. Google Play Store Compliance

Applications distributed through Google Play comply with applicable Google Play Developer Program Policies.

• Permissions are requested only when required.
• Sensitive permissions are used solely to enable core features.
• Data collection is disclosed through Google Play's Data Safety section.
• Users may revoke permissions through Android settings.
• Personal information is handled using secure transmission and storage practices.

12. Data Sharing

We do not sell personal information.

Information may be shared only when necessary with:

• Cloud infrastructure providers
• Payment processors
• Customer support providers
• Analytics providers
• Professional advisors
• Regulatory authorities
• Law enforcement where legally required
• Business partners providing requested services

All partners are expected to implement appropriate safeguards for personal information.

13. International Data Transfers

Your information may be processed or stored in countries other than your country of residence.

Where required, appropriate safeguards are implemented to protect transferred personal information.

14. Data Security

We implement industry-standard security measures including HTTPS encryption, TLS/SSL communication, Database encryption, Password hashing, Two-factor authentication, Access controls, Role-based permissions, Audit logging, Firewall protection, Intrusion monitoring, Vulnerability management, Regular security updates, Secure backups, and Disaster recovery procedures.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

15. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve our products

When information is no longer required, it is securely deleted or anonymized.

16. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests will be handled within applicable legal timeframes.

17. Children's Privacy

Our services are not intended for children under the age required by applicable law without parental or guardian consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove such information.

18. Artificial Intelligence Features

Some products may include AI-powered capabilities.

Where applicable:

• AI-generated responses are intended for informational purposes.
• Users remain responsible for reviewing AI-generated content before relying on it.
• AI interactions may be processed to improve service quality, unless prohibited by law or user settings.
• Sensitive or confidential information should not be submitted to AI features unless explicitly supported and protected.

19. Data Deletion Requests

Users may request deletion of their account and associated personal information by contacting us using the contact details below.

Some information may be retained where required by law, regulatory obligations, fraud prevention, security, or contractual requirements.

20. Third-Party Links

Our website and applications may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party platforms.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated through our website, applications, or other appropriate communication channels. The updated version becomes effective upon publication unless otherwise stated.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

• CleMwa Developers
• Email: privacy@clemwadevelopers.com
• Support: support@clemwadevelopers.com
• Website: https://clemwadevelopers.com

23. Consent

By accessing or using our website, applications, products, or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.